Privacy Policy

1. Introduction

The Italian Club Hong Kong ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, delivery details, and other contact details you provide when placing orders or contacting us.
• Order Details: Products purchased, delivery instructions, and order history.
• Payment Information: Payment card details processed securely through our payment providers.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
• Marketing Preferences: Your preferences for receiving promotional communications from us.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order confirmations and delivery updates
• Process payments and refunds
• Respond to your inquiries and provide customer support
• Send promotional offers and newsletters (with your consent)
• Improve our services and website functionality
• Comply with legal obligations

4. Third-Party Sharing

We may share your information with:

• Service Providers: Payment processors, email service providers, and analytics services that help us operate our business.
• Social Media Platforms: We use Meta (Facebook/Instagram) for marketing purposes. Information shared is subject to Meta's privacy policy.
• Legal Requirements: When required by law or to protect our rights.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Withdraw consent for marketing communications
• Data portability

7. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.